Move over GenXers - The Millennials are Here

Ever wonder how much our kids influence technology development. Here are a few things to consider:

A recent Harris Interactive survey reports that mobile teens are redefining what mobility will be for all of us. According to Steve Largent, president and CEO at CTIA, "Teens are a pivotal segment of wireless users. As the first generation born into a wireless society, how they use their cell phones and what they expect of these devices in the future will drive the next wave of innovation in our industry."

The study, based on the responses of more than 2,000 U.S. teenagers, reported:

- 57 percent of teens polled view their cell phones as the key to their social life.
- Over half of the respondents agree the cell phone has become a new form of entertainment.
-Texting is the preferred method of communication between teens. More than 1 billion text messages are sent each day with 42 percent of teens polled say they can text blindfolded.

What do teens want from wireless service? An ideal mobile device would include five applications: phone, MP3 player, GPS, laptop computer and video player. Adds Largent, "We've certainly come a long way in 25 years, and we expect teens to be a growth driver for the industry and have a major impact on the wireless landscape for years to come."

Abilene Christian University of Texas will be the first university to provide an iPhone or iPod touch to all incoming freshman – see news release. Students will use the iPod to receive homework alerts, respond to in-class surveys and quizzes, find their professor’s offices with integrated map solutions, and review meal account balances.

A video titled Connected, produced by ACU students, faculty and staff describes their vision of new learning environment and their goal of making these devices a key part of students’ “campus experience”.

ABI Research reports that college students using video-based solutions are driving the first wave of 802.11n deployments on campuses nationwide. The 802.11n wireless network standard (yet to be ratified) provides increased speed, coverage, and reliability, making wireless a viable platform for mission-critical applications.

At the World Business Forum in New York City, Cisco CEO John Chambers spoke of his vision of business innovation, stating that the social networking technologies embraced by young people will drive new business models for corporations.

According to Chambers, “Our children, with their social network[ing], have presented us with the future of productivity”. Chambers said. Chambers believes that the next stage of Internet development will drive a renewed productivity boom - like the one in the 1990s as the internet began maturing, leading to improved decision making and enhanced productivity.

Cisco is practicing what it preaches. According to Chambers:

- Use of internal wikis to share information between business units has jumped from just 4% in January to around 30% now.
- Use of Cisco’s C Vision, an internal YouTube-like video sharing site, has increased 10x in the last seven months.
- Use of collaboration tools is enabling Cisco to significantly increase the number of major projects (in particular the creation of new business) being worked on at once - from two a year to more than 24 annually.

See BusinessWeek coverage and videos.

The Complexity of Simplicity

I recently finished reading The Laws of Simplicity by John Maeda, former MIT Media Lab director and now President of the Rhode Island School of Design (RISD). In this book, Maeda offers ten laws for balancing simplicity and complexity in business, technology, and design.

As a technology marketer and techno junkie, I share Maeda’s opinion that “technology has made our lives more full, yet at the same time we’ve become uncomfortably “full.” So how can we as product designers, product marketers, consumers, and technology users address this conflict? Consider the following:

Law 1: Reduce
The simplest way to achieve simplicity is through thoughtful reduction.

Law 2: Organize
Organization makes a system of many appear fewer.

Law 3: Time
Savings in time feel like simplicity.

Law 4: Learn
Knowledge makes everything simpler.

Law 5: Differences
Simplicity and complexity need each other.

Law 6: Context
What lies in the periphery of simplicity is definitely not peripheral.

Law 7: Emotion
More emotions are better than less.

Law 8: Trust
In simplicity we trust.

Law 9: Failure
Some things can never be made simple.

Law 10: The One
Simplicity is about subtracting the obvious, and adding the meaningful.

Details of these Laws of Simplicity can be found on Maeda’s blog.

Power to the People!

I eventually got a response from G. Oliver Young of Forrester in response to my question about the adoption of social networking solutions in the enterprise (see previous post – Oliver? Can you hear me now?).

According to Young, adoption of social media solutions and the change they are driving should not be viewed as a potential threat to business, but an opportunity for companies to harness these innovative technologies to grow.

Young suggests that, while the social media technology and tools flooding the market are innovative, the real change is a shift in the way businesses and their customers are interacting. This behavioral shift, according to Young, is making companies “…think more holistically about the role of customers in the value creation process, treating them more like partners and co-creators of value than simple consumers of value.”

This according to Young is where the true market opportunity is. So much so that he doesn’t believe we have seen such a rethinking of the relationship between businesses and consumers in the last half century – fundamentally changing the way businesses organize themselves.

While this may seem like business as usual to those of us who work in high-tech (I’ve seen first hand the way enterprise Wi-Fi, VoIP, RFID, Location Based Services (LBS), and video conferencing have had a positive impact on business productivity) there is a different angle to this market that makes it so game changing - just about anyone with a computer and Internet connection can participate.

Quoted on Socialutations - a blog dedicated to the emergence of new management methods - Lucas Wyrsch says:

“Today, billions of connected people around the world can cooperate to make just about anything that requires human creativity, a computer, and an Internet connection. Unlike before, where the costs of production were high, people can collaborate and share their creations at very little cost. This means that individuals needn’t rely on markets or capital-intensive firms to make or trade all of the goods and services they desire. A growing proportion to the things we value, newspapers included, can now be produced by us or in cooperation with the people we interact with socially, simply because we want to.”

Now that’s change.

Oliver? Can you hear me now?

Following up on yesterday’s post, I sought to get an answer to my question about Josh Bernoff’s comment that the change being driven by social networking solutions “is the largest thing to happen to American business since the Internet came in." Based on the relatively low adoption rates being reported by Forrester, what was the basis of this statement?

In an attempt to find out (and to hopefully learn something new), I attended a webinar hosted by Awareness Networks and Forrester titled: The Value of Social Networking for the Enterprise. Eric Schurr, VP of Marketing at Awareness was MC of the festivities and Forrester was represented by G. Oliver Young, an analyst responsible for Web 2.0 and Social Computing technologies.

The presentation was interesting, although I had seen most of it in a similar web seminar presented by Forrester and a competitor to Awareness. After the presentation, I asked my question via the online Q&A capabilities of WebEx and…

…Oliver’s connection was lost and the webinar was ended.

I followed up with an email to Eric & Oliver. Eric responded with the comment below. A little “marketingy”, but hey, I’m a marketing guy so I’ll live with it.

“The comment about the impact of social media is a more of a prediction of the future than a statement about the current state. If one looks at the current impact that social media has had and extrapolates where it goes from here, it’s pretty clear it will become part of the basic fabric of how we interact and communicate. It’s already become the most popular way for people 25 years and younger to communicate, and it’s now finding its way into the business world. Think of the impact that email, mobile devices, and the Internet have had on our lives – at one point they were novelties and many people discounted their value, but visionaries saw a time when they would all be a commonplace thing. That’s what we see happening with social media – it’s here to stay, and one day it will not be something special, it will just be the way things are.”

Still no word from Oliver. Stunned silence? Loss of all social networking tools to communicate to the outside world? Oliver? Can you hear me now?

Enterprise Social Media Adoption – Fear Factor or Cool Tools?

I admit I haven’t had the chance to read Groundswell - Winning in a World Transformed by Social Technologies, written by Josh Bernoff and Charlene Li of Forrester Research, but it is on my list. I have, however, attended a few of Forrester’s social networking webinars, spent some time on the Groundswell website and read with interest an article in this past Sunday’s Boston Globe titled "Broadsided" that discusses the book.

From what I’ve read, the book details the rapid adoption of blogs, wikis, podcasts, and online video and how these web-based tools have changed the way that companies and their customers interact. The change is so dramatic according to Bernoff, a vice president and principal analyst for Forrester, that "this is the largest thing to happen to American business since the Internet came in." Wow – that’s BIG! Bigger than e-commerce? Bigger than data, voice and video services over IP?

I’m not sure if Bernoff’s statement is based on current market sizing statistics or if it is a prediction of the larger business opportunity, but it is a very intriguing point of view for those of us who follow the social media market. So what’s fueling this market opportunity?

According to Bouzha Cookman, partner at Catlin & Cookman Group, a Concord, MA consulting firm, "[social networking technology] is playing out with companies that are fiercely protective of their brands" and not so much with their own cliental of smaller businesses with under $100 million in annual sales. Cookman also mentions that technology vendors developing solutions designed to help businesses promote their messages on blogs and social networks are capitalizing on “the anxiety they [blogs and social networks] cause in executive suites”.

Interesting take. Is the market really being driven by fear? Are vendors in the space capitalizing on it to drive adoption? I don’t know, but I’d prefer to think that the market is being driven by social media technology vendors who think their solutions are cool and really smart product marketing professionals looking for ways to leverage emerging technologies to promote their brands.

Map of the World 2.0

My apologies in advance to your family & friends for the time you’ll spend trying to find your favorite company/project or researching the industry. This amazing grouping of 1001 clickable Web 2.0 logos created with AndreaMosaic, has kept me busy clicking around more social media sites for longer than I care to admit.

The full interactive version is available here. Brought to you by AppAppeal.

At First Glance, a Cool Marketing Campaign

A recent post on the At First Glance blog by Glance Networks CEO Rich Baker got me thinking.

In a savvy marketing move, Glance is offering bloggers a free year-long subscription (a $499 value) to their web conferencing services. Glance is positioning this as “a way to say thanks” to the many bloggers who have helped spread the word about the value of web conferencing.

With the growing number of bloggers and the ease at which just about anyone can create a blog, the audience for this offer is staggering. As of this post, blog search engine Technorati was tracking more than 112 million blogs.

I would imagine that many bloggers would be drawn to the simplicity of Glance’s web conferencing solution. It is marketed as “a simple one-button screen sharing tool that lets people instantly show their live PC or Mac™ screens to anyone online”. And, given the pricing table published on their website, I would assume Glance is a lower cost offering for the individual user or SMB customer than competing solutions from Cisco/WebEx, GoToMeeting and others.

I’m not up to speed on the web conferencing market growth projections and I don’t know how Glance is segmenting and reaching out to this pool of potential customers, but even if you started by assuming a quarter of the blogging population could be web conferencing users, the audience for this offer would be 28 million. Assume, one in 10 of those may have a need for a web conferencing solution after a first year of free service and you’re at 2.8 million potential customers – still a nice big number.

With the right viral marketing campaign across the blogsphere, word could spread fast. And, the call to action seems to follow Glance’s belief in simplicity: contact Rich with your blog’s URL.

The Social Media Shift

We are experiencing a profound shift in business technology and are in the midst of explosive growth in the business/social media infrastructure and applications markets. Over the past few years it has become evident that these technologies and their early adopters are driving significant change in many critical business processes.

Advances in technology continue to impact nearly every aspect of our lives. The internet has changed the world. And with the internet, our social and business interactions are becoming more complex, yet simplified at the same time. New web 2.0 collaboration tools offer us more choices for managing our businesses – potentially introducing more complexity into operational activities and decision making process. Yet these same tools are making it easier for users of all abilities to create, access, edit, download and otherwise manage a massive amount of content – from documents and spreadsheets, to video, blogs and wikis.

Looking at the headlines of just a few of the business publications that have crossed my desk in the last couple of months, it is evident that these technologies and applications are taking hold across a number of markets. A sampling includes: It’s a web 2.0 world - are you ready for it?; Web 2.0 Rodeo; The Power of Parenting 2.0; Social Networking 2.0 – Are you linked in or left out?

I’m intrigued by the studies of Professor Michael Wesch an assistant professor of cultural anthropology at Kansas State University and his views on the technology-driven changes we’re experiencing. The impact is far reaching. From the script of a video he produced titled The Machine is Us/ing Us, “We’ll need to rethink a few things…”

We’ll need to rethink copyright
We’ll need to rethink authorship
We’ll need to rethink identity
We’ll need to rethink ethics
We’ll need to rethink aesthetics
We’ll need to rethink rhetorics
We’ll need to rethink governance
We’ll need to rethink privacy
We’ll need to rethink commerce
We’ll need to rethink love
We’ll need to rethink family
We’ll need to rethink ourselves.